WARRANTY guarantee




HearSmart Solutions Inc. proudly offers industry leading warranties to back our products.


If you purchased your product through one of our Providers, please deal with them directly for any warranty issues.  Before returning your product to us for a modification or repair; please refer to our troubleshooting tips to see if the issue can be easily resolved.  If you still need to send your product back to us, please include a warranty form explaining the issue, and provide us with your name, contact information, and a shipping address where we can return your product.   The product must be sent into the lab in order to be warrantied or remade.


The Customer is responsible for shipping charges when sending warranty items to the lab.  We do not accept Collect on Delivery (COD) shipments.   When the product is under warranty, HearSmartTM covers the cost of standard shipping charges to return the item back.  For all out of warranty repairs, re-molds, or modifications, the Customer is responsible for shipping charges both ways.  Before completing any work on an out of warranty product, we will call you with an estimate for the repair, and will charge shipping.  Ship to the following address:

HearSmart Solutions Inc.

Unit 120 - 19140 28 Avenue

Surrey, BC  V3Z 6M3